The process

How it works

RedData Legal handles claims for unsolicited commercial communications on behalf of the companies it represents. This is the journey of a case.

The affected company forwards us the commercial email it received without requesting it. We verify that it is an unsolicited commercial communication.

We create a case with a reference number, keep the original email and its technical headers, and compute an integrity hash of the evidence.

We send the sender a formal notice detailing the infringement, the applicable legal framework and a link to their private portal, where they can review everything.

The sender can settle the matter out of court. Upon payment, the claiming company waives further action for that email and a closure document is issued.

If there is no settlement

We file the complaint before the AEPD, with exposure to penalties of up to €30,000 under the LSSI-CE and far higher under the GDPR.

We report the sending to their email provider (Mailchimp, Brevo, Instantly, Google or others), which suspends or cancels the accounts used to send.

We notify the hosting provider and the domain registrar through their abuse contacts.

We submit the evidence to the main blocklists. The domain's deliverability collapses: messages stop being delivered and the brand loses the ability to communicate by email.

Where applicable, we send a bureaufax and assess a civil claim. Everything is documented in the case file.

Timeline

Usual deadlines

Day 0

Initial notice to the sender with the case and the portal link.

Day 7

Deadline to provide proof of consent or submit representations.

Day 15

Deadline to reach the out-of-court settlement.

After day 15

Automatic escalation: complaint before the AEPD, abuse reports to the email provider, host and domain registrar, submission to anti-spam blocklists and, where applicable, bureaufax and a civil claim.